Support & Escalations

Manage tenant support requests

Open Tickets

23

3 critical

Avg Response Time

12 min

-8% vs last month

Resolution Time

4.2 hrs

Average

Satisfaction

96%

4.8/5.0 rating

Support Tickets

Active support requests from tenants

Ticket	Tenant	Priority	Status	Assignee	SLA	Created
Cannot access billing export TKT-001	Orthopaedic Specialists Group	high	critical	SMSarah M.	Overdue	5 min ago
Integration issue with MedSwitch TKT-002	PathLab Solutions	high	in-progress	JDJohn D.	2h remaining	2 hours ago
User permission question TKT-003	Dermacare Network	medium	new	Unassigned	18h remaining	4 hours ago
Feature request: Bulk upload TKT-004	Spine & Joint Centre	low	new	Unassigned	5d remaining	1 day ago

Support Team

Current workload distribution

SM

Sarah Mitchell

8 active • 142 resolved

4.9

rating

JD

John Davis

5 active • 98 resolved

4.7

rating

EC

Emma Chen

4 active • 76 resolved

4.8

rating

MB

Michael Brown

6 active • 112 resolved

4.6

rating

Ticket Categories

Most common support issues

Integration Issues

12 tickets

28%

User Management

8 tickets

19%

Billing Questions

6 tickets

14%

Feature Requests

5 tickets

12%

Bug Reports

11 tickets

27%